PRIVACY POLICY
Who We Are (Controller)
etero s. r. o. (operating under the brand name LoopVine)
Lipovce 269, 082 36 Lipovce, Slovak Republic
Company ID: 56 310 722 Tax ID: 2122273164 VAT ID: SK2122273164
Registered with the Commercial Register of the District Court Prešov, Section: Sro, Insert No.: 48083/P.
Email: info@loopvine.eu Phone: +421 940 999 682 Website: www.loopvine.eu
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 18/2018 Coll. on the protection of personal data.
This Privacy Policy applies to the website available at www.loopvine.eu and all associated forms and services operated by etero s. r. o.
What Data We Collect and From Where
Data you provide via our website forms:
Newsletter sign-up form: email address.
General contact form (“Let’s Make Everyday Cleaning More Thoughtful”): full name, email address, company name, message content.
Partnership/inquiry form (“Questions, Ideas or Partnerships”): full name, email address, message content.
Technical / Usage data
When you visit our website, our hosting provider (Vercel Inc., USA) may automatically process certain technical data, including your IP address, browser type, operating system, and pages visited, as part of its standard infrastructure operation. See Section 5 (International Transfers) and Section 7 (Cookies) for details.
We do not intentionally collect special category data. Please do not include sensitive personal information in free-text fields.
Purposes, Legal Bases, and Retention
Newsletter
Purpose: To send you news, product updates, and other communications about LoopVine.
Data collected: Email address.
Legal basis: Consent (Art. 6(1)(a) GDPR). You consent by ticking the checkbox and clicking Sign up.
Retention: Until you withdraw consent (unsubscribe). After unsubscribing, we keep your email on a suppression list solely to ensure we do not contact you again.
General Contact Form — Business & Product Inquiries
Purpose: To read and respond to your message; to manage business inquiries, product questions, refill-system interest, and sourcing partnerships.
Data collected: Full name, email address, company name (optional), message content.
Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) — our interest in responding to business inquiries and conducting our operations. Where your message clearly seeks a contractual offer or constitutes a pre-contractual step, we rely on Art. 6(1)(b).
Retention: Up to 12 months from the last interaction for general inquiries; for the duration of the applicable limitation period where communications relate to pre-contractual steps or a concluded contract.
Partnership / Ideas Contact Form
Purpose: To read and respond to your message regarding questions, ideas, or potential collaborations.
Data collected: Full name, email address, message content.
Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) — our interest in engaging with partners, collaborators, and the wider community. Where a message leads to a contractual relationship, we rely on Art. 6(1)(b).
Retention: Up to 12 months from the last interaction, or for the applicable limitation period where the communication relates to a contract.
Website Hosting & Technical Operation
Purpose: Delivery and security of the website.
Data involved: IP address, request logs, and standard HTTP metadata processed by Vercel as part of infrastructure operation.
Legal basis: Legitimate interests (Art. 6(1)(f) GDPR) — necessary to operate a secure and functional website.
Retention: Per Vercel's data retention practices (typically short-term logs; see Vercel's Privacy Policy at vercel.com/legal/privacy-policy).
Analytics (Future — Google Analytics)
We intend to implement Google Analytics to better understand how visitors use our website. When activated, this section will be updated. Analytics cookies will only be placed with your explicit prior consent via our cookie banner.
Recipients and Processors
We use trusted third-party service providers (processors) who act under our instructions and are bound by data-processing agreements. Current categories of processors include:
Website hosting and infrastructure: Vercel Inc., USA (see Section 5 re: international transfer)
Content management system (CMS): Sanity AS / Sanity Inc., USA — used to manage and deliver website content (see Section 5 re: international transfer)
Email delivery: currently processed directly to info@loopvine.eu; no third-party email marketing platform is used at this time.
Legal, accounting, and advisory services: as required and bound by professional confidentiality.
We do not sell your personal data to third parties.
International Data Transfers
Our website is hosted on Vercel Inc. and uses Sanity (content management system), both companies based in the United States. As a result, certain data — including technical data such as server logs and IP addresses (Vercel), and website content data (Sanity) — may be transferred to and processed in the USA.
We ensure this transfer is covered by appropriate safeguards, specifically:
Standard Contractual Clauses (SCCs) as approved by the European Commission, and/or
Vercel's participation in applicable EU-U.S. data transfer frameworks.
You may contact us at info@loopvine.eu to request details of the specific transfer mechanisms in place.
Should we add other third-party services (e.g., analytics or email platforms) that involve transfers outside the EU/EEA, we will update this Policy accordingly and apply equivalent safeguards.
Security
We apply technical and organisational measures appropriate to the risk involved in processing your personal data, including:
Encrypted data transmission (HTTPS/TLS)
Access controls and least-privilege principles
Staff confidentiality obligations
No method of transmission over the internet is 100% secure. We continuously review and improve our security measures.
Cookies
Cookies are small text files that may be stored on your device when you visit our website.
We currently use only cookies and similar technologies that are necessary for the technical operation, security and proper functioning of this website.
Essential Cookies
Essential cookies are necessary for the website to function correctly, securely and reliably. They may be used, for example, for security, page loading, technical functionality or session management.
These cookies cannot be switched off through our website, as they are necessary to provide the website service requested by the visitor.
Legal basis: our legitimate interest in operating a secure and functional website and/or technical necessity for providing the service requested by the visitor.
Analytics Cookies
We do not currently use analytics, advertising or marketing cookies.
This means that we do not currently use tools such as Google Analytics, Meta Pixel, LinkedIn Insight Tag, Hotjar or similar tracking technologies on this website.
If we introduce analytics, advertising or marketing cookies in the future, we will request your prior consent through a cookie banner before such cookies are used.
Managing Your Consent
Because we do not currently use non-essential cookies, we do not display a cookie banner.
You can manage or delete cookies at any time through your browser settings. Please note that blocking essential cookies may affect the proper functioning of the website.
If we introduce non-essential cookies in the future, you will be able to accept or reject them through a cookie banner and manage your preferences at any time.
Your Rights
As a data subject under GDPR, you have the following rights:
Access — obtain confirmation of whether we process your data and receive a copy.
Rectification — request correction of inaccurate or incomplete data.
Erasure (“right to be forgotten”) — request deletion of your data in the cases set out in Art. 17 GDPR.
Restriction — request that we limit processing in the cases set out in Art. 18 GDPR.
Data portability — receive your data in a structured, machine-readable format (applies to data processed by consent or contract via automated means).
Object — object at any time to processing based on legitimate interests. You have an absolute right to object to direct marketing and related profiling.
Withdraw consent — withdraw any consent given at any time, without affecting the lawfulness of prior processing. Use the unsubscribe link in any newsletter or contact us directly.
To exercise any of these rights, contact us at info@loopvine.eu. We will respond within one month (extendable by a further two months in complex cases).
If you believe your data are not handled lawfully, you have the right to lodge a complaint with:
Office for Personal Data Protection of the Slovak Republic Hraničná 12, 820 07 Bratislava Tel.: +421 2 3231 3214 Email: statny.dozor@pdp.gov.sk Web: www.dataprotection.gov.sk
You may also lodge a complaint with the supervisory authority in your country of residence or place of work within the EU/EEA.
Children
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us at info@loopvine.eu and we will take appropriate steps to delete such data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available on our website. Where changes are material, we will notify you by email (if we hold your address) or by a prominent notice on the website.
Contact Us
Controller: etero s. r. o. (LoopVine)
Email: info@loopvine.eu
Phone: +421 940 999 682
Address: Lipovce 269, 082 36 Lipovce, Slovak Republic
We aim to respond to all privacy-related enquiries within 5 business days.
